Real-Time Captioner

4 months ago
Job ID
# Positions
E-Learning - All Openings


The Real-Time Captioner will work to create live closed captions for webinars with the U.S. Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Employee Education System (EES).  Oak Grove offers a competitive compensation and benefits package.


  • Perform real-time closed captioning for web-based broadcasts and virtual conferencing applications 
  • Maintain accuracy rate of 98% or better
  • Research and confirm spellings of specialized terminology and proper names using Internet and/or phone, and customer documentation prior to webinars
  • Consult with client stakeholders, users, administrators, and engineers to identify business and technical requirements for the implementation of real-time closed caption delivery platforms on a variety of streaming services
  • Keep abreast of changes in industry practices and emerging technologies by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, and/or participating in professional organizations or conferences

Supervisory Responsibility

This position has no supervisory responsibilities.


Work Environment

This job operates in a remote work environment. 

Requires significant concentration and the ability to pay attention to detail.

The work is somewhat varied with intense pressure for lengthy periods of time coupled with high work volume and the inability to control workflow planning.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear.

Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.


Position Type/Expected Hours of Work

Live real-time captioning occurs almost daily during weekdays except for federal holidays.  Number of programs per day will vary from 0-5 programs per day (oftentimes concurrently).  Program lengths can vary from approximately 10 minutes long up to 2 hours long. Occasional evening and weekend work may be required as job duties demand.


Required Education and Experience

  • Be informed about technical standards in streaming media, web conferencing systems such as Adobe Connect configurations, and closed caption delivery platforms
  • Conversant in Section 508 Standards
  • Proofreading/editing experience
  • Knowledge of implementation procedures and concerns of closed caption delivery platforms
  • Knowledge of internet security practices and their impact on closed caption delivery platforms
  • Awareness of different caption file format standards
  • Strong typing skills, with a WPM speed of 225 or greater
  • Strong command of the English language
  • Ability to sit and focus for extended periods of time while captioning and monitoring incoming videos

Preferred Education and Experience

  • Experience managing the implementation of closed caption solutions across multiple streaming media delivery platforms including Adobe Connect and OnStream
  • Familiarity with the following a plus:
    • OnStream
    • Recap'd
    • Streamtext
    • Adobe Connect
    • Blackboard Collaborate

AAP/EEO Statement

Oak Grove Technologies, LLC participates in E-Verify to determine an individual's identity and employment eligibility to work in the United States. E-Verify is a service of DHS and SSA


We are an AA/EEO/Veterans/Disabled Employer


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


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